Refund policy

Last Updated: October 14, 2026

At YCVC, we want you to love every purchase. If something isn’t quite right, we’re here to help.

Refunds and Redelivery

What happens if there’s an issue with my order?

If you receive an item that is damaged, defective, or incorrect, we will offer either:

  • A full or partial refund to your original payment method, depending on the circumstances.
  • A redelivery of the same item at no additional cost.

How to Request a Refund or Redelivery

Email us at info@ycvc.store within 4 days of receiving your order.

Include your order number and a detailed description of the issue. Attach clear photos and a short video showing the defect, damage, or problem with the item.

Requests without sufficient evidence will not be processed.

Return Shipping

Customers are responsible for all return shipping costs unless the return is due to our error.

Shipping costs are non-refundable under any circumstance.

To receive return authorization and instructions, please contact us at support.ycv@gmail.com before sending any item back.

Processing Times

Refunds: Once your return is received and verified, refunds will be issued to your original payment method within 10 business days, depending on your bank.

Redelivery: Replacement items will be shipped within 2–3 business days after your request is approved.

Non-Refundable Items

  • Gift cards
  • Sale or clearance items marked as final sale

Eligibility & Conditions

Refund or redelivery requests must be made within 4 days of receiving your order.

Returned items must be unused, unworn, and in their original packaging.

Refund requests made after the 4-day period or for items that do not meet the return criteria will not be accepted.

We reserve the right to refuse refunds for items that are not returned in their original condition or appear worn, used, or altered.

Handling Disputes

If a customer opens a dispute or chargeback through their bank or payment provider without first contacting us, YCVC reserves the right to:

  • Restrict future purchases where permitted by law.
  • Provide supporting evidence, including order confirmations, tracking details, and communication records, when responding to the dispute.

We strongly encourage customers to contact us first so we can resolve any issues quickly and fairly.

Preventing Abuse of This Policy

To maintain fairness and protect against misuse:

  • All refund or redelivery requests must include photo and video proof of the issue.
  • Only one request per item will be accepted. Duplicate claims for the same order will not be processed.
  • We reserve the right to deny requests that appear fraudulent or do not meet these criteria.

Need Help?

For any questions or assistance, contact our customer service team at support.ycv@gmail.com

Thank you for shopping with YCVC. We appreciate your business and strive to provide the best shopping experience possible.